Shipping policy

SHIPPING POLICY

About us
Cova Riviera is a small, independent business. Every order is prepared and packed with care — thank you for supporting a small brand. 🤍

Where we ship
We ship worldwide from France. We currently deliver across the European Union, the United Kingdom, Switzerland, Norway, and Canada.

Order processing
Orders are prepared and dispatched within 2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Because our cases are produced in small, limited batches, stock can occasionally run low and preparation may take a little longer than usual. If there is a significant delay with your order, we will always contact you by email to let you know where things stand. We'd rather be transparent than leave you waiting.

Shipping costs
Shipping costs are calculated automatically at checkout, based on your destination. Free shipping applies to orders over €60

Delivery times
Estimated delivery times are shown at checkout and begin from the date of dispatch, not from the date your order is placed.

Once your parcel has been handed over to the carrier, the delivery time is out of our control. We are not responsible for delays caused by the carrier, customs clearance, weather conditions, or peak periods (Black Friday, Christmas, etc.). Rest assured, we dispatch every order as quickly as we can.

Tracking
As soon as your order ships, you'll receive an email with a tracking number. Please allow up to 24 hours for the tracking information to become active.

Customs, duties & taxes (non-EU orders)
Orders shipped to the United Kingdom, Switzerland, Norway and Canada may be subject to import duties, taxes or customs fees, determined by the destination country. These charges are not included in your order or shipping cost and are the responsibility of the customer.

Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address, we'll contact you to arrange re-shipment (additional shipping fees may apply).

Lost, delayed or damaged parcels
If your parcel is significantly delayed, lost, or arrives damaged, contact us at [hello@covariviera.com] within [14] days of the expected delivery date. We'll investigate with the carrier and sort it out — replacement or refund.

Questions?
Write to us at [hello@covariviera.com] — we usually reply within [24–48] hours.